Frequently Asked Questions

You can be up and running with GoFan in just 1 to 2 business days.

No equipment is needed to redeem tickets at your events. Optional point-of-sale equipment is available to accept credit and debit card payments directly. Our event administration software, GoFan HQ, can be accessed with a web browser on any device.

Yes. The GoFan platform is completely free for schools.

Yes. GoFan covers all credit card fees. Other ticketing providers pass these fees along to schools.

GoFan service fees tend to be significantly lower than fees with other ticketing providers. We also cover all credit card fees rather than passing them along to schools.

To learn more about our fee structure, please contact us with the form linked below.

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You will receive one common payment statement and one deposit per week* on Wednesdays that includes events on a calendar payment cycle and events on an event payment cycle.

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*Please note that schools in Washington receive daily payments per state requirements.

You can receive payment by check or ACH direct deposit (recommended).

You can easily run reports on tickets sold, event attendance, and revenue received. You can also filter to view financial data within specific dates. Users can receive automated emails with reports and download payment statements as needed.

The Financial Hub is designed for bookkeepers to provide centralized access to everything finance. In particular, our customers appreciate how easy it is to find payment data, run reports, and reconcile events.

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Visit gofan.co on any device and search for your school or download the iOS app.

To learn more, check out the videos and overviews in our Digital Ticketing Guide.

Fans can easily access tickets in their confirmation email, GoFan app, or reminder text. 

To learn more, watch the "How to Find My Tickets" video in our  Digital Ticketing Guide.

Tickets must be presented on a mobile device. Select the ticket(s) you wish to use and press "Use Tickets." A secondary verification screen will display. Show this screen to an event attendant for verification and press "Use Tickets" again. 

To learn more, watch the "How to Use Tickets" video in our Digital Ticketing Guide.

To transfer your tickets to someone else, select the Transfer Ticket icon at the top of the ticket screen. Select the tickets you wish to share, and press the Transfer Tickets button at the bottom of the screen. From here, you have the option to share via text or email. Choose your desired option, select the recipient, and the transfer is complete. 

To learn more, watch the "How to Access and Share Tickets" video in our Digital Ticketing Guide.

If reserved seating is available for your desired event, it will automatically be part of the checkout process. Once you view the event you want to attend, click "Select Seats" and choose your preferred seats. Your desired seats will be held for a set time to allow you to complete the checkout process. Your purchased tickets will have seat-specific information. 

To learn more, watch the "How to Purchase Reserved Seating" video in our Digital Ticketing Guide.

Fans can buy tickets with a credit or debit card, Apple Pay, or Google Pay.

No. Fans only need their mobile phone. Tickets can easily be transferred via text or email.

No. You can buy and use tickets directly from gofan.co.

If you don't have a smartphone, we encourage you to try one of these options:

• See if a friend or family member can purchase a ticket for you.
  
  
• See if your school uses GoFan Box Office, which allows schools to accept onsite payments with credit and debit cards.
  
  
• Contact your school to see if other options are available.

Your email address is the only customer information necessary to purchase a ticket. This email address is used to deliver tickets and ensure fans can access events. Account creation is NOT a requirement to purchase a ticket, but it's recommended to help find, manage, and use tickets easier.

We also offer an iOS app that can be used to find and purchase tickets to GoFan events. However, this is optional - all purchases can be made online at gofan.co.

Occasionally, schools require additional information to allow a fan to purchase a ticket and gain entrance into an event. However, it’s up to the school to determine what data is collected. We encourage schools NOT to request data that may require HIPPA compliance.

GoFan does not sell customer data. Your email address will be used for personalized site experiences and marketing communications (i.e. showing local events and exciting match-ups). You can opt-out of these communications at any time. 

We also track anonymized user behavior to better understand and improve our user experiences. Fans can elect not to collect this type of data by contacting DataRequest@playonsports.com.

GoFan participates in regular security screenings, including penetration testing, to ensure customer data is safe. All data is stored using Amazon Web Services, which follows a variety of security standards.

All credit card processing, usernames, and passwords are managed by third parties that specialize in security. Credit cards are processed through Stripe, so GoFan never saves any credit card information. Even in the case where credit cards are “stored,” a secure token is created via Stripe to maintain the security of the transaction. 

You can read more here about how Stripe ensures PCI compliance with their data. Login information is managed through Google Firebase, which encrypts data for user protection.

In some instances, we may collect personal information from children under the age of 13. We will obtain parental consent before collecting personal information unless the request for information falls within an exception that would be permitted under COPPA. We do not make personal information collected from children publicly available. We do not condition a child’s participation in any activity or service on the disclosure of more information than is reasonably necessary to participate in an activity. 

If you are a parent of a child under age 13, you may contact us to review, update, or delete any of your child’s personal information that we may have collected, and to elect for us not to collect any additional personal information from your child at DataRequest@playonsports.com.

Please refer to these resources for more information:

Privacy Policy

Terms of Use