Change Happens. GoFan HQ Makes It Easy to Cancel and Reschedule Events

Events are unpredictable – weather, facility issues, travel conflicts – changes with your events are inevitable. These unanticipated challenges mean that event planners will face some uncertainty. As an event planner, you will likely need to cancel or reschedule an event at some point due to circumstances beyond your control. With a few simple steps, you can easily update your events and communicate with your fans accordingly.

3 Steps to Take When an Event Is Canceled or Rescheduled

1. Communicate Immediately: Update all current online and offline communication outlets.
2. Inform Current Ticket Holders: For reschedules, notify attendees of the new event details.
3. Refund Current Ticket Holders: For cancellations, begin the process to notify and refund event attendees.

Managing Event Cancellations and Reschedules with GoFan

At GoFan, we have always prided ourselves on being willing partners, helping you through every facet of managing your events. Recent enhancements to GoFan HQ have improved the event cancellation process to quickly and efficiently handle all essential communication to keep your fans informed.

With GoFan HQ, schools can easily manage event cancellations directly in the platform:

• Easily reschedule, cancel, or delete an event.                                                                 
• Inform ticket buyers of cancellations and reschedules with the click of a button.
• Automatically issue refunds once an event is canceled and reviewed by the GoFan Finance team.
• Schools will also receive email notifications of canceled events and the user that completed the cancellation.

Event Cancellation in GoFan HQ

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Learn More

Check out our Updates & Enhancements page to view a brief history of released GoFan features and improvements.

To learn more about the new features in GoFan HQ, check out our other recent Product Blog posts linked below.

New to GoFan? Contact us for more information.