Frequently Asked Questions

• Washington requires deposits within 24 hours. Does GoFan meet that requirement?

  GoFan issues a daily electronic payment for all transactions made using our system including ticket sales, concessions, and fundraising.

• How will I receive payment for my ticket sales?

  Before using GoFan, your district finance contact will log in GoFan HQ and securely set up ACH Direct Deposit. Required information includes routing number, account number, and Tax ID.

• Do I have to sign my own agreement with your payment processer?

  No. GoFan uses Stripe for payment processing. The district will not be required to create an account or maintain a contract with Stripe. There is no additional setup required. You simply need to add your business information and bank account. 

• What about security? Are you PCI compliant?

  Both GoFan and Stripe are PCI compliant. PCI and SOC reports are available upon request.

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• What about refunds? How are those handled?

  GoFan will maintain a no-refund policy on your behalf. If you would like to authorize refunds, the GoFan system has the capability to issue refunds for full events or individual ticket buyers. GoFan will refund the full purchase price, including all fees, back to the original form of purchase.

• Do you maintain a reserve?

  No. GoFan does not maintain any type of reserve.

• Will I be charged for customer disputes or chargebacks?

  No. GoFan does not charge schools for any customer disputes or chargebacks.

• How will the service fee be displayed?

  The GoFan service fee is clearly displayed to the ticket buyer during the checkout process and on the email confirmation.

• Our payments must be intact. How does GoFan ensure intact payments?

  You will receive the full value of your ticket price. The GoFan service fee is clearly displayed and explained throughout the checkout process to ensure intact payment.

• I want to use the same ticketing provider for all my school events. Do you just work with athletics?

  No. You can use GoFan for athletics, performing arts, summer camps, dances, and other activities. GoFan also supports concessions and fundraising.

• What kind of reporting will I receive?

  Each daily payment will be accompanied by a detailed payment report. The report is sent via email and includes a PDF and CSV. These reports are available to be downloaded at any time.

  Following each event, a detailed event report is sent via email. These reports are also available to be downloaded at any time.

  Schools are able to see their full payment and event history in GoFan HQ. This information is available to be downloaded as a CSV.

• What information do you collect from purchasers?

  GoFan requires an email address during the purchase process. The school does have the option to collect student data such as name, phone, student ID, etc.

• Do ticket buyers have to download an app?

  No. GoFan offers both iOS and Android (coming soon) apps. Ticket buyers are not required to have an app to successfully buy or use GoFan tickets. Fans can purchase tickets with a web browser at gofan.co.

• Does GoFan provide point-of-sale solutions?

  Yes. With GoFan Box Office, schools can process onsite card payments for tickets with iPads and card readers. In fall 2023, schools will be able to process payments for concessions with an iOS device.